Frequently Asked Questions
Everything you need to know about bringing John Mark's quality into your home.
What is the standard shipping time for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, John Mark's ships exclusively within the continental United States and Canada. We are looking to expand to international markets in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are your wood products sustainably sourced?
Yes, we pride ourselves on craftsmanship and ethics. All our timber is sourced from FSC-certified forests to ensure environmental responsibility and long-term sustainability.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your John Mark's account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.